the basics
Why can't find the piece I want on your website?
I share photos and videos of my paintings on social media before they become available. Check the Shop tab on my website or recent posts on IG (@stellerarts) to see what's planned for the next shop update.
After I finish a painting, it can take 1-3 months before the original + prints are ready. I have each piece professionally photographed, color matched, and always do extensive print testing to ensure they look great.
Why is the shop empty?
If the shop is empty, you must have missed the last drop! Join my email list to be notified when art is available and get early access. Updates vary, and I do not keep my shop open 24/7.
My creative process is guided by curiosity and experimentation. Each painting is a new adventure, an opportunity to learn and grow. I prefer to curate small batches of meaningful art rather than mass producing the same things over and over.
When will you restock?
If there is something you want, it is best to buy it when it is available. The majority of my work is limited edition and will not be restocked.
Your art sells quickly, how can I improve my chances?
The best way to get a piece of my art is to be on my email list, which provides early access to all shop updates. Original paintings and other one-off items sell quickly, typically in 30 minutes or less after the email goes out. Prints can sell quickly too, but it varies based on quantity and popularity.
I do not reserve or hold pieces. I recommend opening emails as soon as they go out for the best chance at getting what you want.
Do you take custom orders or commissions?
No, I do not take custom orders or commissions. I follow wherever my creativity takes me in the moment, which is how I am able to create beautiful, space-inspired paintings.
Can we work on a project together?
Maybe! My focus right now is growing Steller Arts into a successful, sustainable business. My bandwidth can be low at times since this is a one-woman-show. Reach out via email and let's chat. Please provide transparent details about the project, compensation, time commitment, etc. in your initial message.
Can you donate art to my fundraiser/organization?
All sales through my website are intended for personal use only. Do not use my work for raffles, auctions, or fundraising purposes without my expressed consent.
As a small business, it is only within my budget to donate 1-2 pieces of art per year. Please contact me directly with the details of your event so I can see if it aligns with my views.
Can you respond to my DM and/or email?
I do not check or reply to DMs on social media. I manage everything through email. If there is a problem/concern/question about your order, feel free to reply directly to your confirmation email. You can also reach out via my contact form.
If you contacted me about something that is not directly related to an order, please understand that I get a lot of messages and am not always able to respond.
shipping & returns
Where do you ship?
I am based in the United States and ship worldwide. There may be regional restrictions at various times beyond my control that impact where I am able to ship or the time it takes to receive your art. I promise it's worth the wait!
How much does shipping cost?
Shipping prices will vary depending on your location. Check individual listings for the costs. I live in the United States, so generally shipping within the US will be less expensive than international shipping.
Can you combine multiple orders into one shipment?
Sometimes, it depends where the orders are shipping from.
I ship originals and mini prints myself. If you place more than one order in a short time span, I try my best to combine them into one package to reduce shipping costs when possible. However, due to the volume of orders, I don't always catch it. Sending me an email with your order numbers helps! laci@stellerarts.com
Limited edition prints are shipped by my printing partners. Therefore, I am unable to combine orders.
Do you accept returns or exchanges?
I do not accept returns or exchanges. All sales are final.
How long does it take to get my order?
Please allow 1-4 weeks for drying, packing, and processing. The time it takes to receive your art will depend on the cost, size, and location. Customers are responsible for any customs fees and/or taxes.
Tracking information will be sent via email and will provide more details about the time it will take to receive your art. Please monitor the status of your order so there are no issues with failed delivery. If a package is returned due to an incorrect address, failed delivery, or unpaid fees, the customer is responsible for new shipping costs and fees.
How are customs fees handled?
International customers are responsible for any customs fees and/or taxes. Please take care of customs charges in a timely manner so your art isn't lost or thrown out.
What if I entered the wrong address?
Providing an accurate, up-to-date shipping address is the responsibility of the customer. I will try my best to fix errors before your order is dispatched but cannot make any guarantees. Customers are responsible for shipping costs should an order need to be sent out a second time.
What if my order is lost or arrives damaged?
Please monitor your tracking information every few days, especially for international orders, so that you can collect your package in a timely manner and any issues that come up can be dealt with swiftly.
On the rare occasion an order arrives damaged in some way or is lost in transit, I will do my best to make it right for you.
- If your order arrives damaged, take a picture and send it to me within 72 hours of receiving the order by contacting info@stellerarts.com. Please include your order number.
- If something is lost, please contact me within 30 days of shipment to discuss next steps. I will request a search with the shipping carrier and file an insurance claim if necessary.
I do not take responsibility nor compensate for the following instances of failed delivery due to customer negligence:
- Incorrect address provided at checkout
- Refusal or inability to collect package
- Packages returned to sender due to not being retrieved from postal center, failure to pay customs/fees, carrier unable to access building/mailbox, etc.
All packages returned to me will be deemed a forfeiture of the order on behalf of the customer and not refunded. Customers are responsible for shipping costs should an order need to be sent out a second time.
miscellaneous
How do I handle and care for my art?
Be extra careful when opening your art for the first time! I wash/dry my hands and use lint-free gloves when handling. Take a moment to stop and admire how awesome it is, of course!
Larger prints may need to roll out and flatten first. I let the piece roll out naturally for a couple days before gently weighing down the corners with books. Make sure to protect both sides of the print during this process.
Framing: Whether you frame yourself or have it done by professionals, make sure to use archival, acid-free materials. For original paintings, I recommend open or floater frames without glass to ensure proper air flow
Will I get a certificate of authenticity?
Please refer to individual listings to see if a certificate of authenticity is included. In general, all original mini paintings, oil paintings, and limited edition prints come with one.
Do the colors look the same in person?
I do my best to represent my art as accurately as possible. I take pictures in natural daylight and post unedited photos. However, please note that actual colors may vary from what you see on your monitor. This is due to variances across digital screens—the same image could appear differently on your phone versus your computer, for example. Color can also be interpreted differently from person to person.